gb11's Privacy Policy
— Your Information Is Protected

gb11 ("we", "us", or "the platform") operates a safe and reliable online betting and casino service for users in Bangladesh. When you use the gb11 website, register, or access any of our services, you provide us with certain personal information. This Privacy Policy ("Policy") explains how we collect that information, the purposes for which we use it, and how we keep it secure.

Please read this policy carefully. By continuing to use gb11's services, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact our support team.

This policy applies only to the gb11 platform. We have no control over third-party websites or services and are not responsible for their privacy practices.

gb11 may collect the following types of information:

gb11 uses your collected information for the following legitimate purposes:

• Account management: To complete the registration process, verify your identity, and keep your account secure.
• Service delivery: To process deposits, withdrawals, and gaming transactions. To confirm payments via bKash, Nagad, Rocket, and Upay.
• Bonuses and promotions: To ensure you receive applicable bonus offers, cashback, and VIP benefits.
• Customer support: To resolve your issues quickly via 24/7 live chat and email.
• Security and fraud prevention: To detect suspicious activity and keep accounts secure.
• Responsible gaming: To monitor play patterns, identify potentially risky behaviour, and provide assistance.
• Legal obligations: To comply with applicable laws and regulations, and to provide information at the request of relevant authorities.
• Service improvement: To analyse user experience and further develop the platform.

We never sell your information to third parties for commercial advertising.

The gb11 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on future visits.

gb11 generally does not share your personal information with third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay will receive the minimum information necessary to complete your transactions. They are governed by their own privacy policies.
• Technology service providers: Selected technology partners responsible for the technical operation of the site may have access to a limited amount of information. They are contractually obligated to keep it confidential.
• Legal obligations: Information may be disclosed when required by a court order, a lawful request from a government authority, or to comply with applicable law.
• Fraud prevention: Information may be shared with relevant authorities when investigating fraud, money laundering, or other unlawful activity.
• Business changes: In the event of a change in ownership or structure of gb11, your information may be transferred to the new entity — though the terms of this policy will remain in effect.

Under no circumstances will we sell your information to advertising companies or unrelated third parties.

gb11 uses industry-standard security technologies to protect your personal information:

• SSL encryption: All data exchanged between the website and our servers is secured via SSL (Secure Socket Layer) encryption.
• Storage security: Data stored on our servers is protected through encryption and access controls.
• Password protection: Your password is never stored in plain text — it is always kept in hashed form.
• Access controls: Only authorised staff may access your information, and only for specific, necessary purposes.
• Regular security reviews: Regular reviews are conducted to identify vulnerabilities in our systems.

However, transmitting information over the internet is not entirely without risk. While we take every reasonable step to ensure security, no method can guarantee 100% protection. It is therefore important that you keep your password confidential and report any suspicious activity to us immediately.

gb11 retains your information in accordance with the following policy:

• Active accounts: All relevant information is retained for as long as your account remains active.
• Closed accounts: After an account is closed, information may be retained for a defined period as required by legal obligations, dispute resolution, or fraud prevention.
• Financial information: Transaction records are retained for the period required by applicable law.
• Technical logs: IP addresses and session logs are generally kept for a limited period and then deleted automatically.

When your information is no longer needed or there is no reason to retain it, it is deleted securely.

As a user of the gb11 platform, you have the following rights:

To exercise any of the rights listed above, please contact our support team. We will do our best to respond to your request as promptly as possible.

gb11 is a platform strictly for adults. This site is for users aged 21 and above only. We do not knowingly collect or store information from any minor.

If we become aware that a minor has registered, their account will be closed immediately and the associated information will be deleted. If a parent or guardian believes their child is using this platform, please contact us.

gb11 may amend or update this privacy policy from time to time. For significant changes, you will be notified in the following ways:

• Via a special notice on the website
• A notification may be sent to your registered email address
• By updating the "Last updated" date at the top of the page

Continued use of gb11 after an updated policy is published will be taken as your acceptance of the new policy. We therefore recommend visiting this page regularly.

If you have any questions about changes to the policy, contact our support team — assistance is available 24/7 via live chat or email ([email protected]) in both Bengali and English.

gb11 primarily serves users in Bangladesh. However, for technical reasons, your information may be stored or processed on servers in other countries. In such cases, we ensure that:

• Information is always kept under adequate security measures.
• Third-party data processors are contractually bound to uphold data protection standards.
• Transferred information is used in accordance with the terms of this privacy policy.

If you have any questions, concerns, or complaints about this privacy policy, you may contact our support team. gb11 takes every request seriously and does its best to respond as promptly as possible.

Your privacy is our highest priority. We believe transparency and accountability are the foundation of a trustworthy platform. We are committed to ensuring your gaming experience on gb11 is always safe and enjoyable.