gb11 Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between gb11 ("we", "our", "platform") and its users ("you", "user"). These Terms apply to all use of the gb11 website, applications, and related services.

The meaning of certain key terms used in this document is clarified below:

• "Platform" — The website, software, and related services owned by gb11.
• "Account" — The user's own registered profile through which platform services can be accessed.
• "Balance" — The amount of money held in the account.
• "Bonus Funds" — Bonus money granted under a promotion or offer.
• "Wagering Requirement" — The amount that must be wagered before bonus funds can be withdrawn.

gb11 is a safe and reliable online entertainment platform. We follow SSL encryption and fair play principles so that every user can enjoy games with the highest level of security.

2.1 Age Limit and Eligibility

To create an account on gb11 and use the platform's services, users must meet the following conditions:

• Must be at least 21 years of age ("for those aged 21 and above only").
• Must have the legal capacity to manage an account personally.
• Only one account may be operated per person.
• All information provided at the time of account registration must be true and accurate.

2.2 Identity Verification

gb11 reserves the right to verify a user's identity, age, or any other information provided at any time. Government-issued identification or other relevant documents may be requested for verification. Failure to submit the required documents may result in the account being temporarily or permanently suspended.

2.3 Accuracy of Information

If any information provided during account creation or management is found to be false, misleading, or incomplete, gb11 reserves the right to close that account and forfeit the associated balance.

The user is fully responsible for the security of their account. The following security rules must be followed:

• Login credentials (username and password) must not be shared with any third party.
• Use a strong password and change it regularly.
• If you suspect unauthorized access to your account, contact us immediately.
• After logging in from a public or shared device, sign out to end the session.

If a third party uses the user's account, the user bears full responsibility for that activity. gb11 will never ask for a password or sensitive information via email or chat — treat any such request as fraudulent.

4.1 Supported Payment Methods

Deposits and withdrawals on gb11 are currently supported via: bKash, Nagad, Rocket, and Upay. (Please note, Rocket is the mobile wallet of Dutch-Bangla Bank.)

4.2 Minimum Limits

• Minimum deposit: ৳300 (for each method).
• Minimum withdrawal: ৳800.

4.3 Withdrawal Processing Time

Approved withdrawals are generally completed within 30 minutes to 3 hours. This timeframe may increase if identity verification is incomplete or a security review is required.

4.4 General Payment Policy

• Deposits must be made from the user's own payment account — transactions from third-party accounts are not accepted.
• Withdrawal funds will be returned via the same payment method used for the deposit.
• The relevant wagering requirement must be met before a bonus balance can be withdrawn.
• If fraud or unusual activity is detected in any transaction, that withdrawal may be suspended or cancelled.
• gb11 may request additional documentation before processing a withdrawal if necessary.

5.1 Welcome Bonus

New users will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳20,000. For example:

• Deposit ৳1,000 → ৳1,500 bonus → total balance ৳2,500.
• Deposit ৳28,000 → ৳20,000 bonus → total balance ৳48,000.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15x, calculated on the bonus amount only — not on the combined total of deposit and bonus. Example: ৳1,500 bonus × 15 = ৳22,500 must be wagered before winnings can be withdrawn.

5.3 Bonus Usage Terms

• Each promotion may have its own terms and conditions, which will be published on the relevant page.
• Claiming bonuses across multiple accounts from the same person or household is prohibited.
• gb11 reserves the right to cancel any bonus claimed in a suspicious or fraudulent manner.
• Bonus funds cannot be transferred to another user.
• Withdrawing a deposit before the wagering requirement is met may result in the bonus funds being forfeited.

6.1 General Gaming Policy

All games and betting activities on the gb11 platform are conducted under fair play principles. Users should keep the following in mind:

• Game outcomes are determined by a Random Number Generator (RNG), which is tested by a third party.
• If a game is left incomplete due to a technical error, gb11 will take reasonable steps to address it.
• Intentionally exploiting any bug or vulnerability in the software or system is strictly prohibited.
• The result of any game is considered final and will not be changed except in cases of a genuine error.

6.2 Sports Betting

The sports betting section allows wagering on various sports including cricket, football, and kabaddi. All betting takes place either before a specific event or in live markets according to defined rules. If an event is cancelled or postponed, gb11's established policy will apply to the relevant bets.

6.3 VIP Program

gb11's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are available:

• Bronze — up to 0.2% cashback per week.
• Silver — up to 0.4% cashback per week.
• Gold — up to 0.6% cashback per week.
• Platinum — up to 0.8% cashback per week.
• Diamond — up to 1.0% cashback per week.

VIP tier advancement depends on the user's activity. gb11's decision on tier assignment and changes is final.

Any of the following activities are strictly prohibited on the gb11 platform. Violating these rules may result in immediate account closure and balance forfeiture:

• Operating multiple accounts or using another person's account.
• Registering an account using fake or stolen identification.
• Attempting to fraudulently obtain bonus benefits ("bonus hunting" or "arbitrage").
• Exploiting system, software, or game vulnerabilities to gain an unfair advantage.
• Using automated bots or third-party software for betting or gaming.
• Money laundering or conducting any illegal financial activity.
• Harassing or defrauding other users or staff.
• Match-fixing or assisting with any form of misconduct.

All content published on the gb11 platform — logos, designs, text, graphics, software, and other elements — is solely owned by gb11 or licensed to gb11. Users may not:

• Reproduce, distribute, or use any content from the platform for commercial purposes without prior written permission.
• Copy or create anything similar to gb11's trademarks or brand elements.
• Analyse or decompile the platform's source code or algorithms.

gb11 will not be held liable for any financial or other loss in the following circumstances:

• If a game is left incomplete due to an internet connection disruption or device failure.
• For issues caused by third parties (payment providers, game software developers).
• For unexpected technical or system failures.
• For loss caused by the user's own negligence or error.
• For loss resulting from the user's account credentials falling into the hands of a third party.

gb11 always strives to maintain service quality, but cannot guarantee uninterrupted or error-free service. Our support team is ready to assist with any technical issues.

10.1 gb11's Rights

gb11 may immediately suspend or close any account without prior notice for any of the following reasons:

• Violation of any clause of these Terms and Conditions.
• Evidence or suspicion of fraud, money laundering, or prohibited activities.
• Failure to verify identity or providing false information.
• Security threats or legal obligations.

10.2 Voluntary Closure

A user may request to close their account at any time. In such cases, any remaining valid balance (excluding bonuses) may be withdrawn, but all bonus funds will be cancelled. A self-exclusion option is also available for temporary breaks — visit our Responsible Gaming page for details.

gb11 collects, stores, and processes users' personal information. For details on this, please see our Privacy Policy. In brief:

• We keep all data secure using SSL encryption.
• Personal information is not sold to third parties.
• Information may need to be shared with authorities due to legal obligations.
• Users may request access to or correction of their information.

gb11 reserves the right to modify, add to, or cancel these Terms and Conditions at any time. When changes are made:

• The updated Terms and Conditions will be published on this page along with the revision date.
• For significant changes, users may be notified via email or a notification on the platform.
• Continued use of the platform after changes have been made will be considered acceptance of the new Terms and Conditions.
• If a user does not wish to accept the new Terms and Conditions, they may request to close their account.

It is recommended to review this page regularly.

If you have any questions, complaints, or disputes regarding these Terms and Conditions, please contact our support team. We provide assistance 24/7 in both Bengali and English:

• Live Chat: Use the live chat feature on the platform.
• Email: [email protected]

We review all complaints thoroughly and work toward a fair resolution. In dispute resolution, gb11's decision will generally be considered final, though reconsideration is possible in cases of clear error.